The tool is necessary because there is no manual way for customers to update the firmware on their AirPods. It's unclear if the tool will work with any other AirPods models, such as the recently released third-generation AirPods. The tool will allow technicians with access to Apple Service Toolkit 2 to download the latest firmware on a customer's AirPods Pro during repair appointments in certain scenarios, such as if one of the customer's left or right AirPods Pro failed to update, the customer is using a non-iOS device, or the customer received replacement AirPods Pro with a different firmware version than the AirPod and/or charging case still in their possession.Īpple lists the tool as being compatible with AirPods Pro with a wireless charging case or a MagSafe charging case. Starting early next week, Apple Stores and Apple Authorized Service Providers will gain access to a new AirPods Firmware Updater diagnostic tool for updating AirPods Pro to the latest firmware, according to an internal memo obtained by MacRumors.
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